FAQS

Installation procedures are explained in the Owner’s Manuals for each merchandiser and the installer must follow those instructions. The instructions given hereafter are a brief summary and do not substitute the instructions given in the Owner’s Manuals:

• Make sure the electrical power source matches the merchandiser power requirement printed in the Owner’s Manual or on the merchandiser nameplate
• Merchandiser MUST be installed on a dedicated circuit and circuit breaker
• Ensure proper clearance, as specified in the Owner’s Manual, is provided around the merchandiser.
• Do not install merchandiser in a warm non air-conditioned place
• Do not install merchandiser near heating sources (radiator, range, etc)
• For proper drainage and door closing, merchandiser must be properly level

Cleaning procedure is explained in the Owner’s Manuals. Make sure the merchandiser is disconnected from power source before commencing any cleaning.

Use only non-abrasive, mild liquid cleaners. Use of abrasive or chlorine-based cleaners will damage your cabinet. For stainless steel parts, a commercial stainless-steel polish and cleaner should be used. Always apply the cleaner to a soft cloth and then clean the freezer/cooler with the cloth – never apply the cleaner directly onto the freezer/cooler. Use soft water whenever possible.

Cleaning procedure is explained in the Owner’s Manuals. Make sure the merchandiser is disconnected from power source before commencing any cleaning.

Our merchandisers have low-maintenance condensers, which do not require regular cleaning and maintenance under normal operating conditions. Under some exceptions, such as the use of waxed based products for floor cleaning, the condensers need to be cleaned on a periodic basis.

Our standard Warranty is explained in detail in the Owner’s Manual. Our standard warranty for QBD Products is: 36 months on parts and labour from the date of shipment, and 5 years on compressor (part only). Our standard warranty for Minus Forty Products is: 12 months on parts and labour from the date of shipment, and 5 years on compressor (part only).

First check if there is a label on the merchandiser stating what service phone number to call. If there is no such label, the next step is to call the owner of the merchandiser. You may also call our service and warranty representatives at: QBD Products tel. 1.800.663.3005 or 905.459.0709. Minus Forty Products tel. 1.800.800.5706 or 905.702.1441.

You can order parts from our service and warranty representative at QBD Products tel. 1.800.663.3005 or 905.459.0709. Minus Forty Products tel. 1.800.800.5706 or 905.702.1441.

Please contact our service and warranty representative at: QBD Products tel. 1.800.663.3005 or 905.459.0709. Minus Forty Products tel. 1.800.800.5706 or 905.702.1441.

If the merchandiser is still under manufacturer’s warranty, you can contact our service and warranty representative at: QBD Products tel. 1.800.663.3005 or 905.459.0709. Minus Forty Products tel. 1.800.800.5706 or 905.702.1441. Otherwise, you may contact the owner of the merchandiser.

Our merchandiser’s doors can be reversed in field. For door reversal instructions, please call our service and warranty representative at: QBD Products tel. 1.800.663.3005 or 905.459.0709. Minus Forty Products tel. 1.800.800.5706 or 905.702.1441.

Locate the merchandiser power switch (usually behind the front bottom grill or on the front top display), and turn the switch to OFF position. If the merchandiser is not going to be used for an extended period of time, the power cord should be unplugged as a next step.

On merchandisers without a power switch, unplug the power cord from the wall receptacle.

Locate the merchandiser light switch (usually behind the front bottom grill or on the top front display) and then press the light switch to OFF position.

All QBD coolers and some Minus Forty merchandisers do not come with a light switch. The light is always on while merchandiser power cord is plugged.

The procedure to replace lights is explained in the Owner’s Manual. Follow safety and replacement instructions exactly as provided in the manual. The instructions vary based on model.

Troubleshooting guide is listed in Owner’s Manual for the merchandiser. Check the following:

• Power cord unplugged or loose
• Faulty receptacle
• Circuit breaker tripped, or blown fuse, or open supply circuit
• Improper supply voltage to the merchandiser due to other electrical equipment on the same electrical circuit
• Merchandiser power switch turned off
• Merchandiser in the 6-minute start-up delay mode Wait until delay expires. (applicable for Minus Forty merchandisers only)
• Thermostat or electronic controller set for too warm temperature.

Check the following:

• Merchandiser not level
• Loose part(s)
• Condenser fan blade touching loose wiring or adjacent shroud
• Compressor failure
• Motor bearings worn out

Check the following:

• The drain hose outside of the drain pan
• Leak in the drain pan
• Excessive ambient humidity and door openings

Check the following:

• Excessive ambient humidity and door openings
• The cabinet perimeter heater failed or disconnected (freezers only)
• Door and/or gasket not closing properly

Check the following:

• Excessive ambient humidity
• Argon gas leaked from insulated glass unit
• Glass heater failed (heated door glass freezers only)

Check the following:

• Drain tube heater burned out or not sufficient
• Leak in the drain pan

Check following:

• Thermostat or electronic controller set too warm
• Merchandiser loaded with excessive amount of warm product
• Excessive door openings
• Insufficient installation clearance around the cabinet or too close to heating source(s)
• Improper power supply
• Condenser coil clogged with dust and/or dirt
• Evaporator frosted up
• Fans not rotating
• Refrigerant leaks
• Compressor failure

Thermostat adjustments are explained in detail in Owner’s Manuals.

On QBD models equipped with electronic thermostats, press “Wrench Symbol” button on the controller, The display will change from USE and will start to flash a number. The factory setting on the controller is 5. Use arrow UP and/or arrow DOWN to increase/decrease the desired setting and press the wrench symbol again to save the new setting and return the display back to USE.

On other models that have the dial type controller, locate the controller usually inside the cooler at the top of the unit and turn the thermostat knob clock-wise for cooler temperature or counter clock-wise for warmer temperature.

On Minus Forty models equipped with electronic thermostats, press P button on the controller, SP1 flashing will follow, then use arrow UP and/or arrow DOWN to increase/decrease the desired temperature. Press and release P to store the selected temperature.

On other models, locate the electromagnetically thermostat at the back of the unit. Using a spade screwdriver, turn the thermostat knob clock-wise for cooler temperature or counter clock-wise for warmer temperature.

Troubleshooting guide is listed in Owner’s Manual in more details. Check following:

• Power cord unplugged or loose
• Faulty receptacle
• Circuit breaker tripped, or blown fuse, or open supply circuit
• Improper power supply applied to the freezer
• Merchandiser power switch turned off merchandiser in the 6-minute start-up delay mode Wait until delay expires (applicable to Minus Forty merchandisers only).
• Thermostat or electronic controller set for too warm temperature

Yes, a lock is available for each model. It is an optional item. For quotes and ordering, please contact our Sales Department at 1.800.800.5706.

Please contact QBD Products tel. 1.800.663.3005 or 905.459.0709. Minus Forty Products tel. 1.800.800.5706 or 905.702.1441.

Shipping costs are determined by a handful of factors, including volume of purchase, shipping location and level of care.

We can provide a firm, fixed quote prior to your purchase, so your final cost doesn’t come as a surprise.

We ship globally and offer a range of shipping options, from drop-off delivery to white glove service including full installation.

We work with a handful of shipping companies and have negotiated excellent bulk rates based on the large volume of merchandisers we move. So, you can be assured whatever option you choose, you’re getting an excellent shipping rate.