Privacy and
Accessibility Policies

Thank you for visiting our website. By using the Due North website you are agreeing to the terms and conditions within this policy.

Due North respects your privacy and is committed to protecting and to inform you of our ongoing commitment to ensure that your information remains confidential. We will not sell, rent or lease your information to third parties for their independent use under any circumstances.

We may from time to time review and revise our privacy practices and this Privacy Policy. Policy changes will apply to the information collected from the date of the revised Privacy Policy, as well as to existing information held by us at the time of the amendment. The revised policy will be effective and binding on you at the time it is posted on the Due North website.

What do we consider personal information?

We consider “Personal Information” to mean any information that is voluntarily provided by the customer including your name, title, company or organization name, work email, work phone, work address and information about your company or organization. Ultimately, the Personal Information you provide to Due North is at your discretion and under your control. Any Personal Information that you provide, we may collect.

Why do we collect personal information?

There are pages on our website where we collect information from you in order to fulfill a request for further information. Each of these pages is clearly designed as a form with fields clearly labelled. On these forms, we clearly indicate the information required to fulfill the request.

We also collect information about your visit to our site, including the pages you access, the links you click and other actions taken within our site in order to track and analyze the regular use of our site and improve its content.

Consent

By providing Personal Information to us, you agree and consent that we may collect your Personal Information in accordance with this Policy. In most cases and subject to legal and contractual restrictions, you are free to refuse or withdraw your consent at any time.

Do we retain your personal information?

We keep your personal information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on its use and the nature of the information.

Protection of personal information

We endeavour to maintain appropriate physical, procedural and technical security with respect to the storage of Personal Information so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. We have established all suitable procedures to protect the security of our client information from unauthorized access, use, or disclosure. Due North employees understand the importance of confidentiality and client privacy, and all our employees and contractors are bound by a non-disclosure agreement. If for any reason you need to make changes to Personal Information, we should be contacted by email or in writing to ensure that these changes take place immediately.

Cookies

In using the Due North website, you may encounter cookies. Cookies are files or pieces of information that may be stored in a computer’s hard drive when an individual visits a website. Most Internet browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set yours to refuse cookies or to alert you when cookies are being sent.

The Due North website may use session cookies which are temporary bits of information that are erased once a visitor exits the web browser window or otherwise turns its computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information.

The Due North website may also use persistent cookies which are more permanent bits of information that are placed on the hard drive of a visitor’s computer and stay there until it is deleted. Persistent cookies store information on a visitor’s computer to help us better serve you next time you return to the website or to retrieve certain information previously provided like a password.

We have no control over the content of third-party websites that individuals may access through hyperlinks on the Due North website. We encourage you to read the privacy policy of every website you visit.

Resolving your privacy concerns

In the unlikely event we believe the security of your information may have been compromised, we may seek to notify you. If notification is appropriate, we may notify you through the Website or otherwise.

If you do not wish to receive future communications from us, please let us know via email at info@duenorth.com with the subject line “Unsubscribe”.

Due North welcomes your comments regarding our privacy statement. To submit your comments, or to request more information about our privacy policies, please contact us via email at info@duenorth.com with the subject line “Privacy Policy”.

Accessibility

Due North is committed to treating persons with disabilities in a way that allows them to maintain their dignity and independence. It believes in providing equal opportunity for all individuals who interact with our company and does not discriminate against anyone who may have a visible or non-visible disability; whether a team member, vendor, or customer. We strive to meet satisfaction and accommodation in a confident, respectful and professional manner. Accessibility for Ontarians with Disabilities Act is a standard that we strongly believe in and we take every reasonable measure to ensure compliance.

Due North will offer assistance in accommodating people with disabilities in a timely manner, and will work with individuals to find ways to prevent and remove barriers to accessibility and meeting the accessibility requirements under the AODA and its Regulations, as much as feasible.

Privacy and Accessibility Policies